Communities can identify challenges before they become crises.

When families face rising housing costs, utility shutoff notices, food insecurity, job loss, or health concerns, communities need timely, reliable information to respond effectively – not after a crisis, but before it escalates.

That’s why United Way of Anchorage launched 211 Counts.

211 Counts compiles anonymous data from Alaska 211 – a free, confidential statewide helpline – capturing trends from thousands of calls. This transforms individual requests for help into a powerful, real-time picture of what Alaskans are experiencing right now.

Real-Time Insight Drives Action

Available at https://alaska211.org/211-data/, the interactive dashboard turns everyday requests for assistance into clear snapshots of community needs across Alaska.

Users can explore trends by ZIP code, borough, school district, and region, making it easier to pinpoint where challenges are emerging and where coordinated action is most needed. Unlike static reports, 211 Counts delivers continuously updated insights that help communities stay ahead of growing pressures.

“211 Counts moves us from individual stories to a shared understanding so that we can focus where it matters most.” Sue Brogan, Chief Operating Officer

Turning Data Into Impact

Data is one of the most powerful tools for change – and now, it’s more accessible than ever.

211 Counts provides a shared source of information for those working to understand and address Alaska’s most pressing challenges. By making this up-to-the-minute data available, it supports smarter planning, stronger partnerships, and more targeted investments – ultimately contributing to healthier, more resilient communities.

How Communities Can Use 211 Counts

Elected Officials, Foundations & Employers: Gain insight into the specific needs of their districts and communities to inform policy, funding, and workforce support.

School Districts: Monitor trends in housing or utility assistance to better understand factors affecting student stability and attendance.

Alaska Nonprofits: Identify rising demand – such as increased requests for food assistance – and respond before gaps widen or waitlists grow.

Researchers & Students: Explore patterns over time, compare regions, and better understand how economic and social pressures shape life in Alaska.

Behind Every Data Point Is a Person

211 Counts is more than a data tool – it’s a reflection of real people seeking support, stability, and opportunity.

Every interaction helps build a clearer, more immediate understanding of community needs. And when communities can see those needs more clearly, they are better equipped to respond – not just to today’s challenges, but to the trends shaping Alaska’s future.